The digitization of customer experiences is a central focus for organizations. These efforts lead to the creation of new organizational constructs, roles, systems and ways of working which are centered around enhancing customer experience. Whether it be an insurance company digitizing their renewal process or a retailer providing contextual product recommendations, the organizational sub-structures created are quite common.
TheDigitalOrg
TheDigitalOrg
TheDigitalOrg
The digitization of customer experiences is a central focus for organizations. These efforts lead to the creation of new organizational constructs, roles, systems and ways of working which are centered around enhancing customer experience. Whether it be an insurance company digitizing their renewal process or a retailer providing contextual product recommendations, the organizational sub-structures created are quite common.