Couldn't agree more.. Most of them anyway have some sort of customer service mailbox, why not to connect them? Plus, everyone is supposedly 'struggling' to get good customer engagement..
Hope the right people (e.g. Marketing or Product) are reading this and get a 'hah' moment..
as always, thank you for dedicating your time and experience for a public education.
Couldn't agree more.. Most of them anyway have some sort of customer service mailbox, why not to connect them? Plus, everyone is supposedly 'struggling' to get good customer engagement..
Hope the right people (e.g. Marketing or Product) are reading this and get a 'hah' moment..
as always, thank you for dedicating your time and experience for a public education.